Privacy Policy

We respect your privacy and take care to protect the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and retain your personal data in connection with our website, mobile apps, products, promotions, and account services. It also describes your rights and how to contact us. When we say "we" or "us" we mean the operator of this website and related services. When we say "you" we mean the user or account holder.

1. Legal Status

We operate under an applicable gaming license and comply with relevant gaming and data-protection laws. We act as the controller for the personal data you provide to us when you register, play, use promotions, or otherwise interact with our services.

We process personal data to perform contractual obligations, to comply with legal requirements, to protect our legitimate interests (for example, fraud prevention and service improvement), and where required, on the basis of your consent (for example, for direct marketing communications and certain cookies).

2. Registration and Login Process

What we collect when you register and log in:

• Identity information: full name and date of birth.
• Contact details: email address and mobile phone number.
• Residential address and country of residence.
• Account credentials: username and password.
• Security and verification data: copies or images of identity documents and proof of address when verification is required.
• Technical data used to secure access: IP address, device identifiers, and login timestamps.

Why we collect this data:

• To create and manage your account and to verify your identity and age.
• To secure access to your account and to detect and prevent abuse, fraud, or multiple accounts.
• To communicate account-related matters such as notifications, verification requests, and policy updates.

Legal basis: contract performance, legal obligation, and our legitimate interests in fraud prevention and platform security. Where required (for marketing or certain cookies), we rely on your consent.

3. Games and Software Providers

We work with third-party game and platform providers to deliver content and services. When you play games or use interactive features, we and the selected providers may process the following:

• Game-play and session details, wins and losses, bets placed and game outcomes (used to operate the service and ensure fair play).
• Technical data required to launch or stream games (device type, browser, screen size).

We share the minimum necessary personal data with providers to enable game delivery and to ensure that games function correctly. Providers act as processors or independent controllers depending on their role. Some providers may be located in other countries; where personal data is transferred outside your jurisdiction we use appropriate safeguards such as contracts and other legal mechanisms to protect your data.

4. Bonuses and Promotions

To operate welcome offers, bonuses, free spins, leaderboards and other promotions we process data including:

• Account and play history to determine eligibility and to calculate bonus entitlements.
• Promotional preferences and consent choices for marketing communications.

We may profile aggregated play behaviour to personalise eligible offers. You can opt out of marketing communications at any time and can decline participation in specific promotions.

Legal basis: contract performance for promotional benefits tied to account activity, and consent or legitimate interests for direct marketing and personalised offers.

5. VIP and Loyalty Program

When you participate in a loyalty or VIP program we process data to manage points, tiers, rewards and communications, including:

• Play history, activity levels, and account status to calculate loyalty points and tier placement.
• Profile details to deliver personalised rewards and VIP services.

Profiling and automated decisions: we may use automated processing to determine tier upgrades and reward eligibility. You have the right to request human review and to object to profiling that produces legal or similarly significant effects.

Legal basis: contract performance and our legitimate interests in operating the loyalty program. Where profiling is based on consent, you may withdraw that consent at any time.

6. Payment Methods and Banking Terms (Privacy Aspects)

We process certain transactional and account-related details necessary for account administration, verification, fraud prevention and compliance with applicable laws. This includes identity verification documentation and records of account activity relevant to regulatory obligations.

We limit access to such records to authorised personnel and to third parties who must process the data on our behalf for these purposes. We do not collect or store unnecessary financial details beyond what is required to meet legal and account-management obligations.

Legal basis: legal obligation and contract performance, and where applicable, legitimate interests in fraud prevention and safeguarding service integrity.

7. Key Terms and Conditions (Privacy Implications)

Your personal data is processed in accordance with our terms and policies. Key privacy implications include:

• We may restrict or suspend accounts where we reasonably suspect fraud, abuse, or breaches of our terms and this involves processing account history and related personal data.
• We may retain records of communication, account actions and investigations to resolve disputes and to comply with legal requirements.
• You are responsible for maintaining the confidentiality of your account credentials; we will never ask you to disclose passwords by email or in chat.

Legal basis: legitimate interests, contract performance and legal obligations.

8. Mobile and Technical Features

Device and technical data we collect:

• Device identifiers, operating system, browser type, and mobile app identifiers.
• IP address, approximate geolocation for jurisdiction checks, and network information.
• Cookies and tracking technologies used for authentication, preferences and analytics.

Cookies and tracking: we use session and persistent cookies, local storage and similar technologies for essential site functions, security, preferences, and analytics. Where non-essential cookies are used (for marketing or profiling), we will request consent and provide a way to manage your choices.

App permissions: if you install a mobile app, you may be asked to grant permissions necessary for the app to function. Only the information required for app performance and account security will be requested.

Legal basis: legitimate interests for security and functionality, and consent for non-essential tracking and marketing cookies.

9. Security and Fair Play

We protect personal data using technical and organisational measures designed to keep it secure. These measures include:

• Encryption of data in transit and secure storage practices.
• Access controls, system monitoring and regular security reviews.
• Procedures to detect, investigate and respond to security incidents.

We also use account and play data to monitor fairness and to detect abusive or irregular play. Where required by law, we will notify affected individuals and relevant authorities of any personal data breach in accordance with applicable rules.

10. Responsible Gambling Features

We use personal and play-related data to support responsible gambling and player protection tools, including:

• Reality checks, session reminders and activity summaries.
• Limits you set (deposit, time, loss) and records of self-exclusion or cooling-off periods.
• Monitoring for patterns that may indicate problematic play so that we can offer assistance or intervene where appropriate.

Processing for these purposes is necessary to provide the service safely and to comply with our duty to protect vulnerable users. You can manage responsible gambling settings in your account and can contact support to request additional measures.

11. Advantages and Disadvantages (Privacy Perspective)

Advantages for you:

• Localised account features, communications and language options based on your preferences.
• Controls to manage marketing, cookies, and responsible gaming settings.
• Transparency about data use and clear channels to exercise your rights.

Potential disadvantages:

• Some services require you to share identity documentation and play history to meet regulatory and safety requirements.
• Data may be processed or stored across different jurisdictions; this may involve additional legal safeguards and transfers.

12. General Casino Information (Data Controller, Contact and Rights)

How to contact us:

• Email: [email protected]

Your privacy rights (where applicable):

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of data where there is no lawful reason to retain it.
• Restriction: ask us to limit how we process your data in certain circumstances.
• Portability: request a machine-readable copy of data you provided to us.
• Object: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw any consent you previously gave for processing.

To exercise your rights, contact us at [email protected]. We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Data retention: we retain personal data only as long as necessary to provide services, to meet our contractual and legal obligations and to resolve disputes. Typical retention periods include retention while your account is active and for a limited period after account closure to meet compliance, dispute resolution and legitimate business needs. Specific retention periods may vary depending on the type of data and applicable law.

Changes to this Privacy Policy: we may update this policy from time to time. When changes are material, we will notify you by email or by posting a prominent notice on our website. Continued use of our services after such notice constitutes acceptance of the updated policy.