Responsible gambling

We want you to enjoy playing and to stay in control. Below you’ll find practical, non-judgmental information about the tools we offer, how to use them, signs to watch for, and where to turn for further help. If you feel your gambling is becoming a problem, taking one small step — setting a limit, taking a break, or talking to someone — can make a real difference.

10. Responsible Gambling Features

We take responsible gambling seriously and provide a range of features to help you manage your play. These are designed to reduce harm, support healthy habits, and make it simple to take action when you need it.

Practical controls you can set yourself — deposit, loss and wagering limits, session reminders, and cooling‑off options.
Stronger protections available through self‑exclusion for short or longer periods.
Support and signposting to professional services and confidential counselling.
Clear account rules that prevent multiple accounts, underage play, and abusive patterns which may lead to suspension.

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

These tools are simple to access and built to give you immediate control over your activity. Use them proactively or any time you feel you need a break.

Controls you can apply right away:

Deposit limits — set daily, weekly or monthly caps on how much you can add to your account.
Loss limits — limit the total losses you are exposed to over a chosen period.
Wagering limits — restrict how much you can stake on individual bets or across sessions.
Session reminders (reality checks) — automatic prompts that remind you how long you’ve been playing.
Time-outs / Cooling-off — short, temporary blocks (for example 24 hours to 6 weeks) to pause activity and reflect.
Self-exclusion — longer-term exclusion from the platform for a defined period, preventing access to real‑money play.
Card/payment controls — options to remove saved cards or restrict specific payment methods for easier budgeting.

How to set or change these tools:

Visit the Responsible Gambling or Account Settings section in your profile.
Select the control you want (deposit, loss, wagering, session reminders, time-out, or self-exclusion).
Choose the period (daily/weekly/monthly) and the limit amount that fits your budget.
Confirm changes. Some measures (like self-exclusion) are irreversible for the chosen period and may require support to reverse afterward.

Practical suggestions for using the tools:

Set conservative limits you can stick to and reduce them further if you feel the need.
Use session reminders to break up long play periods and reassess whether you’re still playing for enjoyment.
Combine financial controls (deposit/loss limits) with behavioural tools (time-outs) for stronger protection.
If you rely on gambling for income or to chase losses, consider an immediate time-out and reach out for support.

10.2 Links to Support Organizations

If gambling is causing distress for you or someone you care about, confidential professional help is available. Local support services can offer advice, counselling, self-help programmes and crisis support.

Where to look for help:

Provincial or territorial problem‑gambling helplines and services offer free counselling and resources tailored to your area.
National hotlines and confidential counselling services can provide immediate support and next steps.
Health professionals, family physicians or community mental health services can assess risk and refer you to specialist treatment if needed.

What to expect from support services:

Confidential conversations with trained advisers who won’t judge and who can help you make a personal plan.
Practical tools such as budgeting help, relapse prevention strategies, and guidance on self-exclusion options.
Options for family support and guidance on how loved ones can help constructively.

If you are in immediate danger or feel at risk of harming yourself or others, contact local emergency services right away.

7.2 Deposit Limits

Setting deposit limits is one of the clearest ways to control how much you spend. Treat gambling as entertainment and decide in advance how much you can afford to lose.

Suggested steps to create sustainable limits:

Decide a fixed entertainment budget separate from bills and savings — this is the maximum you should deposit for gambling.
Choose daily, weekly or monthly deposit limits that align with that budget and set them in your account settings.
Consider lowering limits after a losing streak or when you notice play is taking more time or money than intended.
Remove saved payment details from your account to add a small friction point before making a deposit.
Use smaller, more frequent checks on your balance and session length rather than making large single deposits.

Practical limit examples (adjust to your situation):

Daily limit: an amount that covers a single, low-risk entertainment session.
Weekly limit: the total you are comfortable spending in a week without impacting essential expenses.
Monthly limit: set this at or below your entertainment budget for the month to prevent escalation.

7.4 Account Restrictions

There are circumstances where temporary or permanent account restrictions may be applied to protect you or the service. These include self-exclusion requests, suspected fraud, chargebacks, underage play, or behaviours that indicate harm.

What happens when an account is restricted:

Access to real‑money play is blocked for the chosen period in cases of self-exclusion or security holds.
Pending withdrawals are handled according to the account’s status and verification requirements.
For suspected fraud or dispute situations, the account may be temporarily suspended while reviewed. This is to protect your funds and the integrity of the platform.

How to request restrictions or account closure:

Contact customer support via live chat or email and request the specific restriction (temporary time-out, longer self-exclusion, or permanent closure).
Confirm your request when prompted; for self-exclusion the chosen period will be applied and generally cannot be cancelled until it ends.
If you later wish to return, follow the reactivation or appeals process described by support — note that self-exclusion periods are enforced for the full duration to ensure meaningful protection.

If you see unusual account activity or have concerns about account security, contact support immediately so we can help protect your funds and personal data.

Remember: asking for help is a sign of strength. Using these tools early — before gambling becomes a problem — is one of the most effective ways to protect your wellbeing. If you ever feel unsure, start with a short time-out and reach out for a confidential conversation. You don’t have to manage this alone.