Terms and conditions

These Terms and Conditions govern access to and use of the XonBet Casino online casino services. By registering or using the services you confirm that you accept and will comply with these Terms. If you do not agree, do not register or use the services. Questions may be sent to [email protected].

1. Legal Status

1.1 License Number

The platform operates under sub-license number 365/JAZ issued under Master License 8048/JAZ. This license governs the platform's provision of online casino and sports betting services to international players, including users in Canada.

1.2 Issuing Authority

The issuing authority is the Government of Curaçao, with oversight provided through the Curaçao eGaming framework associated with the 8048/JAZ master license. The operator undertakes to comply with the core regulatory requirements applicable under that framework.

1.3 Jurisdiction

The platform is licensed in Curaçao and offers services to players in multiple jurisdictions. Availability of services is subject to local law and restrictions applicable to each player’s place of residence.

1.4 Allowed to Operate in Canada

The platform is accessible to players resident in Canada through a Canada-dedicated portal. The platform accepts Canadian dollar (CAD) deposits and supports local payment methods in most Canadian provinces, subject to provincial restrictions. Services may be unavailable in certain provinces where local licensing or regulatory rules prohibit access.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, visit the Canada portal or mobile application and select “Sign Up” or “Register.” Provide a valid email address, choose a secure password, and select a currency. Enter accurate personal information including legal name, date of birth, residential address, and telephone number.

Confirm that you meet the minimum legal age for gambling in your jurisdiction, accept these Terms and Conditions and the Privacy Policy, and complete any required email or SMS verification. After verification, you may deposit funds and use site services in accordance with applicable terms.

2.2 Is KYC/ID Verification Required

KYC and identity verification are required before certain account actions, in particular before processing withdrawals or when deposit/withdrawal activity reaches internal risk thresholds. Required documents may include a government-issued photo ID, proof of address, and proof of payment method. Verification may also be triggered by security reviews or suspected breaches of these Terms.

2.3 Time to Activate Account

Basic account access is granted immediately after successful registration and verification of contact details. Full KYC approval for withdrawal purposes typically takes from a few hours up to 24 hours in straightforward cases, subject to receipt and validation of required documents.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries)

Minimum age: Users must be at least 18 years old or meet any higher minimum gambling age set by their local jurisdiction. The platform may refuse service or close accounts where local laws impose a higher age requirement.

One account: Only one account is permitted per person, household, IP address and device unless otherwise authorized. Duplicate accounts may be suspended and funds withheld pending review.

Restricted countries: Registration is prohibited for residents of territories excluded by the platform or by applicable law. The list of restricted countries is maintained in the platform’s Terms and Conditions and is subject to change.

3. Games and Software Providers

3.1 Top Games

The platform offers a range of popular slot titles and live-dealer games. Examples of commonly available games include mainstream video slots and leading live table games and game-show formats provided by recognized studios. Available titles vary by region and may change over time.

3.2 Software Providers

Games are supplied by multiple third-party providers. These providers maintain their own certifications and audits. The platform relies on certified game builds as supplied by the providers, and shall not alter game mechanics or return-to-player (RTP) settings established by those providers.

3.3 Total Game Count

The game library comprises a large number of titles across slots, table games, live dealer tables, and specialty games. The exact number of available titles may vary by portal and jurisdiction.

3.4 Game Categories

Available categories typically include: slots, progressive jackpots, table games (including blackjack, roulette, baccarat and poker variants), live casino, sportsbook markets, and specialty instant or crash-style games. Some game types may be excluded from certain promotions or may have restricted play under bonus terms.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

The platform may offer a welcome package to new players consisting of matched deposit bonuses and free spins. The structure, amounts, and eligibility vary by promotion and jurisdiction. All welcome offers are subject to the Bonus Terms and Conditions set out by the platform.

4.2 Welcome offers specific to Canada

Welcome offers on the Canada portal are presented in CAD and may include combinations of casino bonus funds and free spins. Offers may also bundle casino and sportsbook incentives. Specific details and eligibility criteria are provided on the promotions page and in the applicable promotional terms.

4.3 Process of activation for Welcome Bonus

To claim a welcome offer, the player must select the applicable promotion during registration or prior to making a qualifying deposit, and must meet any stated minimum deposit and other eligibility requirements. Bonus codes, if required, must be entered exactly as provided. If a bonus is not credited as expected, contact customer support at [email protected].

4.4 Wagering Requirements

Wagering requirements apply to bonus funds and free-spin winnings as set out in the promotional terms. Typical wagering requirements for bonus funds range from 35x to 40x the bonus amount. Contribution rates vary by game type and are detailed in the Bonus Terms.

4.5 Time Limits

Bonuses and free spins carry activation and expiry periods. These time limits vary by promotion and are specified in the associated promotional terms. Failure to meet wagering or time requirements may result in forfeiture of bonus funds and winnings.

4.6 Recurring Promotions

The platform may run recurring promotions such as reload bonuses, tournaments, leaderboards and cashback campaigns. Participation is subject to the terms of each promotion and the overall Bonus Terms and Conditions.

4.7 Cashback Offers

Cashback offers, where available, are calculated in accordance with the promotion’s rules. Cashback may be paid as bonus funds or cash and may carry wagering requirements. Eligibility, calculation period, minimums and maximums are set out in the relevant promotional terms.

4.8 Reload Bonuses (list any available)

Reload bonuses and similar offers are periodically available and are described on the promotions page. Each reload promotion includes specific qualifying criteria, minimum deposit requirements, and wagering rules.

4.9 Free Spins Bonuses

Free-spin promotions are tied to specified slot titles and carry defined spin values, wagering requirements and expiry. Free spins and any resulting winnings are subject to the Bonus Terms and Conditions.

4.10 General Bonus Terms and Conditions

General terms include: one bonus per household/IP; game contribution rates that allocate how wagers count toward wagering requirements; maximum bet limits while wagering; exclusions for progressive jackpot play; and measures to prevent bonus abuse. The platform may void a bonus and associated winnings where it reasonably suspects abuse or breach of these Terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The platform operates a tiered loyalty program. Tiers may include Bronze, Silver, Gold, Platinum and an invite-only top tier. Benefits scale by tier and may include increased cashback rates, personalized offers, faster payouts and dedicated account management.

5.2 How to Qualify

Qualification for tiers is based on real-money wagering and point accrual over a defined period. Points earn progression through tiers. The program may specify differing earn rates for different product types and may require minimum activity to retain tier status.

5.3 Loyalty Program Description

Points may be converted into bonus funds or other rewards at rates determined by the platform. Higher tiers typically receive improved conversion rates and access to exclusive promotions and missions. Program mechanics, conversion ratios and reward availability are subject to change.

5.4 Loyalty Program Rules

Points are awarded only for qualifying real-money play. Bonus-funded wagers may be excluded or count partially. Points may expire after extended inactivity. Abusive behavior, collusion or attempts to manipulate point accrual will result in account action and forfeiture of points.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

The platform accepts a variety of deposit methods, which may include Interac, major payment cards, e-wallets, bank transfer and selected cryptocurrencies. Minimum deposit amounts and processing times vary by method. Deposits made by cards, e-wallets and supported instant systems are typically credited immediately. Payment providers may apply fees independent of the platform.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawals are processed using available methods, which may include Interac, e-wallets, cards, bank transfer and cryptocurrencies. Withdrawal processing times vary by method and by account verification status. Minimum withdrawal amounts and weekly or monthly limits may apply. The platform does not ordinarily charge withdrawal fees, but third-party payment providers may impose charges.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

All bonuses are governed by specific Bonus Terms, which set wagering requirements, maximum bet limits while wagering, and game contribution rates. Certain games may be excluded from bonus play. The platform may void bonuses and winnings obtained through breach of promotional rules or abusive patterns of play.

7.2 Deposit Limits

Players may set personal deposit limits by day, week or month through the responsible gambling tools. The platform may also impose internal limits based on payment method, account verification status or risk profile. Exceptionally large deposits may be reviewed for compliance with AML and affordability policies.

7.3 Withdrawal Limits

Standard withdrawal limits apply to new and unverified accounts and may be increased following completion of verification or based on loyalty tier status. Large wins may be subject to special processing or staged payments where permitted under these Terms and applicable law.

7.4 Account Restrictions

The platform reserves the right to suspend, restrict or close accounts for cause, including suspected fraud, chargebacks, multi-accounting, underage gambling, breach of these Terms or as required by law. Accounts inactive for extended periods may be subject to administrative fees. Self-exclusion requests will be enforced as specified in the responsible gambling section.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

Mobile applications may be available for supported iOS and Android devices. App availability varies by region and platform store policies. The app provides access to the casino and sportsbook functions and may support biometric login where the device permits.

8.2 Mobile Browser Optimization

The platform is optimized for modern mobile browsers using responsive HTML5 technology so that the majority of games and features are accessible directly via browser without additional downloads.

8.3 User Experience and Speed on Mobile

The platform’s interface is designed to provide clear navigation and efficient access to games and markets on mobile devices. Performance depends on device capabilities and network conditions.

8.4 Process of registration on mobile

Registration on mobile follows the same requirements as desktop: complete the registration form, verify contact details, confirm age and jurisdiction, and upload KYC documents if requested. Biometric authentication may be enabled after the first successful login.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The platform uses industry-standard encryption to protect the transmission of player data. Appropriate technical and organizational measures are implemented to maintain the confidentiality and integrity of personal and financial information.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs)

Random number generation and game fairness are ensured through certified third-party providers. Games supplied by independent studios are subject to their own testing and certification by recognized testing laboratories. The platform will only deploy certified game builds and will not alter certified game mechanics.

9.3 Customer Support (Channels, Response Time)

Customer support is available via live chat and email. Response times aim to meet industry benchmarks, but actual response times may vary. For email support and non-urgent inquiries, contact [email protected].

9.4 Support Availability (Hours, Languages)

Support operates to accommodate a broad player base and may be available 24 hours daily. Languages supported vary by portal and may include English and additional languages where resources permit.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

The platform provides responsible gambling tools including deposit limits, loss limits, wager limits, session reminders and self-exclusion options. These tools are available in the account or responsible gambling section and may be activated by players at any time.

10.2 Links to Support Organizations

The responsible gambling section lists support organizations and hotlines for players seeking assistance. Where applicable, the platform includes information on provincial and national resources for problem gambling and counseling.

11. Advantages and Disadvantages

11.1 Pros

The platform provides CAD accounts, local payment methods for many Canadian players, an extensive game portfolio from multiple providers, and a range of promotional offers and customer support options.

11.2 Cons

The platform is licensed under Curaçao jurisdiction and is not regulated by Canadian provincial gaming authorities. Applicable protections and dispute resolution mechanisms differ from locally licensed operators. Players should review these Terms, the Bonus Terms and the verification requirements carefully before registering.

12. General Casino Information

12.1 Year Founded

The platform and associated brand activity commenced operations in the mid-2020s. Exact launch dates for regional portals may vary.

12.2 Operator/Parent Company

The platform is operated by a corporate entity responsible for the management and provision of gaming services. Contact for operational matters may be made via the customer support channels.

12.3 Supported Languages

The platform interface supports multiple languages. The Canada portal provides content primarily in English and may offer additional language options depending on the chosen portal.

12.4 Accepted Countries

The platform targets an international audience and accepts registrations from territories where its services are permitted by local law. Availability for each country is subject to the platform’s registration and KYC checks, and to local legal restrictions.

12.5 Restricted Countries

Certain countries and territories are excluded from registration and use of the platform. The up-to-date list of restricted territories is maintained in the platform’s Terms and Conditions and may change without prior notice.

12.6 Short brand description

The platform is an online casino and sportsbook operating under a Curaçao license and offering a multi-product experience to international users. Services include a broad catalogue of games, sportsbook markets, multiple payment options and customer support tailored to regional portals.

Contact: [email protected]

These Terms and Conditions govern your use of the platform. By creating an account and using the services you agree to comply with these Terms. The platform reserves the right to amend these Terms; material changes will be communicated through the account or by email where required.